The internet consists of many, many computers networked to each other, and the speed of your connection will depend on the networks you connect through. A slow
connection can be a problem at your end, at our end, or even at a computer in between. We do not have control over all the computers which may be involved in your connection.
Ping will help you determine if there is a connection problem, but it wont
help you figure out where the problem is occuring.
Click on START-Programs-Dos Prompt and type
ping -n 10 bridge.swangames.com
This will report a roundtrip time for "packets" (a packet is just a small amount of data) sent from your computer to our game server. A
decent time is under 300ms. You can also see how many packets get lost. A high percentage of packet loss (say, over 25%) indicates an unstable connection.
To see where the problem might be, you will want to use the tracert utility:
In the Dos Prompt type:
This will report a trace of the path a "packet" from your computer to our
game server. Each networking device which
"routes" your packet is listed. If you see a "* * *" in the report, this indicates a likely problem spot.